FAQs

Ordering & Payment

What payment methods do you accept?
We accept American Express, Visa, Mastercard, Apple Pay, Google Pay, Maestro, and Shop Pay. All transactions are processed securely — your full card number is never visible to us.

Is it safe to shop on your website?
Yes. Our entire site is protected with SSL encryption, and payments are processed in line with PCI DSS security standards. You can confirm the connection is secure by looking for the lock icon and "HTTPS" in your browser's address bar.

Can I cancel or change my order after placing it?
Please review your order carefully before submitting. Once an order is accepted and processed, we may not be able to accommodate cancellations or changes. If you need help with a recent order, contact us as soon as possible at info@wearlumelle.com.

Shipping & Delivery

Where do you ship?
We currently ship throughout the United States. We do not ship to PO Boxes or military addresses (APO/FPO/DPO).

How much does shipping cost?
Shipping is free on all orders — no minimum purchase required.

How long will my order take to arrive?
Orders are processed within 2–3 business days, and transit takes 5–9 business days, so you can expect your order within 7–12 business days in total. Orders placed after 5:00 PM (EST) begin processing the next business day.

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. If you have any trouble tracking your package, email us at info@wearlumelle.com.

What if my package is lost in transit?
Contact us right away at info@wearlumelle.com. We'll work with the carrier to investigate and find a solution as quickly as possible.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy — you have 30 days from the day you receive your item to request a return. Items must be unworn and unused, with tags, in their original packaging, and accompanied by the receipt or proof of purchase.

How do I start a return?
Email us at info@wearlumelle.com. If your return is accepted, we'll send you a return shipping label with instructions. Please don't send items back without requesting a return first — unrequested returns can't be accepted.

Do I have to pay for return shipping?
If you're returning an item for a refund, the cost of the return shipping label is deducted from your refund as [X]% of your order total.

Are there items I can't return?
For hygiene reasons, we can't accept returns on intimates, hosiery, swimwear with the hygiene liner removed, or pierced jewelry. Custom or personalized items, sale items, and gift cards are also non-returnable.

What if my item arrives damaged or I receive the wrong item?
Please inspect your order when it arrives and contact us immediately at info@wearlumelle.com with your order number and photos of the item and packaging. If your order arrives damaged, we'll send you a brand new replacement free of charge.

How do exchanges work?
The fastest way to get the item you want is to return the one you have and place a new order once your return is accepted.

When will I get my refund?
Once we receive and inspect your return, we'll notify you whether it's been approved. Approved refunds are issued to your original payment method within 10 business days. Keep in mind your bank or card company may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at info@wearlumelle.com.

Contact

How can I reach you?
Email us anytime at info@wearlumelle.com. You can also call our support number at +1 641-658-4709 Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (EST), and weekends 11:00 AM – 4:00 PM (EST). We aim to respond within 24 hours.