Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Returns

To start a return, please contact us at info@wearlumelle.com.

If your return is approved, we'll provide instructions on how and where to send your item. Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was received.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about your return, you can contact us anytime at info@wearlumelle.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at info@wearlumelle.com if your item is defective, damaged, or if you received the wrong item.

If your order arrives damaged, defective, or incorrect, we'll send you a replacement at no additional cost. To help us resolve the issue quickly, please include your order number along with clear photos of the item and its packaging.

Non-Returnable Items

Certain items cannot be returned, including:

Intimates and underwear
Hosiery
Swimwear with the hygiene liner removed
Earrings and other pierced jewelry
Custom or personalized products
Gift cards
Sale or clearance items

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return has been approved, you can place a new order for the item you'd like instead.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@wearlumelle.com.