Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@wearlumelle.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. If you are returning your order for a refund, the cost of the return shipping label will be deducted from your refund, calculated as a percentage of your order total. Please note this can be negotiated if your item has been damaged. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wearlumelle.com.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@wearlumelle.com if the item is defective, damaged, or if you received the wrong item. If your order arrives damaged, we will send you a brand new replacement free of charge. To help us resolve the issue quickly, please include your order number and photos of the damaged item and packaging in your email.

Exceptions / non-returnable items

Certain types of items cannot be returned. For hygiene reasons, we cannot accept returns on intimates, hosiery, swimwear (if the hygiene liner has been removed), or earrings and other pierced jewelry. Custom or personalized items (such as special orders) are also non-returnable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the return label cost of [X]% of your order total. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@wearlumelle.com.